Refund Policy

Digital goods

All products sold here are digital downloads. Because the files are delivered instantly and cannot be "returned," all sales are considered final once a download link has been generated and accessed.

When a refund may be issued

• You were charged in error, such as a duplicate charge for the same order.
• You never received a working download link and we are unable to provide one.
• The product file is corrupted or materially not as described and we cannot resolve it.

How to request a refund

Contact us within 14 days of your purchase with your order reference. Where a valid reason applies, we will issue a refund to your original payment method.

What is not covered

• Change of mind after the files have been downloaded.
• Failure to prepare for or pass a certification exam — this is a study-planning tool, not a guarantee of results.